Main aims of the Role

To assist the Domestic Abuse Practitioner team to ensure the smooth running of a busy perpetrator service.

To help increase engagement of individuals who access the perpetrator service.

To engage individuals to motivate and encourage them to attend interventions and to help reduce numbers of people at risk of dis-engaging with the service

Responsible to: Domestic Abuse Service Manager
Hours: 10-15 hours per month
Base: Ashurst, New Forest / Home

Key responsibilities

To work alongside the Domestic Abuse Practitioners to contact assessed clients who are waiting for an intervention.

To carry out essential admin tasks such as completing calls, sharing the outcome of phones calls with Practitioner and Administrator in a timely manner.

To communicate effectively with the domestic abuse team to assist with risk management.

To keep up to date with relevant support services and agencies to appropriately signpost individuals to other services.

To participate in creating and updating information packs.

Following appropriate training and after gaining experience within the role there is the opportunity to progress.

What the role requires

Motivated, resourceful, reliable and non-judgemental approach towards perpetrators of domestic abuse.

Attendance on our volunteer training prior to beginning any volunteering.

Good interpersonal skills alongside a friendly approachable manner.

Have a good working knowledge of Microsoft Word, Excel and Outlook and be confident using computers.

Pleasant, calm and confident telephone manner.

Ability to motivate and engage individuals.

Able and willing to work as part of a team and be able to work independently.

Commitment to anti-oppressive/anti-discriminatory practice.


Volunteers have always played a key role in the services we provide, and continue to be crucial to the support we offer. Each member of the Hampton Trust team works together to make a difference to the lives of children, young people, women, men and families across the UK.

At the Hampton Trust, we offer all our volunteers a unique opportunity to participate in our Volunteers Training Programme, which provides a comprehensive insight into the ins and outs of working with issues around domestic abuse.

We always do our best to ensure that volunteering opportunities are as flexible as they can be, and we are happy to talk through enquiries from those seeking a commitment of a few hours a week, to those looking for full-time placements.

To apply download our Volunteer Application Form

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